Do you remember when "team gatherings" were a ride up the elevator? That time when you could bump into a colleague in the lobby, talk about an issue and make an informed decision prior to the doors were opened on your floor?
Okay, maybe you've not been in an elevator, but I'm betting you recall a time when making decisions was effortless. And, perhaps more important, the execution of these decisions was fast efficient, effective and quick.
Things have changed. It's like you're continually circling the pond, making decisions which take forever. It's as if you're having the same conversation every day. Worse, even when you do finally take a decision it is a gamble as to when it is going to be put into practice.
There are a lot of reasons why growing businesses encounter this obstacle of ineffective and inefficient decisions, and the majority of them have to do with do with increased complexity. The two primary factors to consider arefirstly, that you're not alone, and secondly, it's imperative you push through this dangerous stage swiftly and regain your sure-footedness.
These are the most important steps to follow to achieve the goal.
In a small business Anecdotes are a good way to gauge the quality of data. Whatever you experience is usually an accurate reflection of how things are. Are there two complaints regarding your product? It's possible there's some quality issue. Wince when you hear one of your sales representatives talking to the customer? You probably need to give some remedial training.
Anecdotes are less relevant to information as your business grows and the environment becomes more complex. It stops being anecdotal. It doesn't necessarily mean that there is a quality problem. You'll need actual data to confirm this. read more
This is similar to every other difficult decision you make right now. You must spend time gathering actual information, or you'll make poor decisions based only on incomplete data.
Anecdote is no longer used as a way to measure data in complex businesses. It is also not likely that a single person has all the data needed to make informed decisions.
Make non-trivial choices. Find the knowledge of authority, authority, and influence needed to talk about the facts. Then decide or defer the decision if you don't have all the facts.
Team-based, high-quality decision making characterized by data, debate and defer.
In the past, making an important decision was tightly tied to implementing it. You could have taken a decision in the morning and it would be half-way done by the afternoon. In the present, this is unlikely to happen. Every day seems similar to New Year's Day full of wonderful resolutions that might or might not be realized.
It is important to pay as much focus to the process of making the decision. As soon as you've made a decision, list out the immediate next steps that must happen, who will do them , and when they will be completed. Once everyone has agreed on the time of the meeting, make sure that they have actually done what they agreed to do. Then rinse and repeat.
It's difficult enough managing the growth of a business. It wouldn't be possible to raise your teenagers with the same tools for parenting that you used as a baby. Do not try to manage your new business with the same tools you utilized to manage the smaller ones.
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